Quality assurance

HSL is committed to providing doctors with pathology of the highest quality.

The quality of results is of fundamental importance, and HSL operates to stringent UK regulatory and International standards. Internal quality assurance is achieved by strict adherence to standard operating procedures for all analytical processes.

Quality assurance is administered by HSL’s Quality Management Group (QMG).

Quality Management Group (QMG)

The QMG supports all HSL departments , to achieve and maintain the requirements of all relevant regulatory and accreditation standards. These include, but are not limited to international standards such as ISO 15189, and UK regulations such as Blood Safety and Quality Regulations, and the Health and Social Care Act 2012.

The team is primarily responsible for the implementation and management of a quality management framework, including document control and auditing processes, along with more technical elements associated with change management processes and validation framework. Our objective is to deliver a framework, that supports our services, with, high quality, safe and patient focussed service provision at its core.

Led by the director of governance, the team also includes quality advisors, quality managers, a quality administration team, and quality officers.